{"id":15132,"date":"2014-03-20T01:47:09","date_gmt":"2014-03-20T00:47:09","guid":{"rendered":"http:\/\/www.invarena.cz\/?p=15132"},"modified":"2014-03-20T10:47:22","modified_gmt":"2014-03-20T09:47:22","slug":"nejvstricnejsi-bankou-handicap-friendly-se-stala-cs","status":"publish","type":"post","link":"https:\/\/www.invarena.cz\/?p=15132","title":{"rendered":"Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou – Handicap Friendly se stala \u010cS"},"content":{"rendered":"

Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou – Handicap Friendly za cel\u00fd rok 2013 se stala \u010cesk\u00e1 spo\u0159itelna. \u010cesk\u00e1 spo\u0159itelna je tak prvn\u00ed Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou – Handicap Friendly. Za n\u00ed jen m\u00edrn\u011b zaostala Fio banka. T\u0159et\u00ed m\u00edsto pak obsadila Komer\u010dn\u00ed banka.<\/strong>
\n
\n\u010cesk\u00e1 spo\u0159itelna hodnocen\u00ed kraluje, i kdy\u017e jen t\u011bsn\u011b<\/p>\n

Tato banka z\u00edskala za cel\u00fd rok 2013 pr\u016fm\u011brn\u00e9 hodnocen\u00ed 81,88 procentn\u00edho bodu. Za n\u00ed jen m\u00edrn\u011b zaostala Fio banka, kter\u00e1 z\u00edskala pr\u016fm\u011brn\u00e9 hodnocen\u00ed 80,03 procentn\u00edho bodu. T\u0159et\u00ed m\u00edsto pak obsadila Komer\u010dn\u00ed banka se 77,55 procentn\u00edmi body. Banky ze sv\u00e9ho pohledu hodnot\u00ed samotn\u00e9 osoby se zdravotn\u00edm posti\u017een\u00edm pod z\u00e1\u0161titou N\u00e1rodn\u00ed rady osob se zdravotn\u00edm posti\u017een\u00edm.<\/p>\n

\u010cesk\u00e1 spo\u0159itelna v pr\u016fb\u011bhu roku zv\u00edt\u011bzila ve v\u0161ech \u010dtvrtletn\u00edch hodnocen\u00edch. Celkov\u011b nakonec z\u00edskala nejvy\u0161\u0161\u00ed pr\u016fm\u011brn\u00e9 hodnocen\u00ed 81,88 procentn\u00edho bodu. Tato banka je dlouhodob\u011b mezi OZP pova\u017eov\u00e1na za nejzn\u00e1m\u011bj\u0161\u00ed a tak\u00e9 nejlep\u0161\u00ed banku. Mezi priority, kter\u00e9 OZP pova\u017euj\u00ed, ze sv\u00e9ho pohledu, za nejpodstatn\u011bj\u0161\u00ed p\u0159i hodnocen\u00ed bank, pat\u0159\u00ed pohodln\u00e1 dostupnost banky, vst\u0159\u00edcn\u00fd p\u0159\u00edstup zam\u011bstnanc\u016f banky k OZP, \u0161irok\u00e1 nab\u00eddka produkt\u016f na jednom m\u00edst\u011b a tak\u00e9 medi\u00e1ln\u00ed zn\u00e1most banky. \u010cesk\u00e1 spo\u0159itelna v\u0161echna uveden\u00e1 krit\u00e9ria spl\u0148uje. Banka je nav\u00edc OZP bl\u00edzko v men\u0161\u00edch a st\u0159edn\u011b velk\u00fdch obc\u00ed, kde krom\u011b mal\u00e9 pobo\u010dky \u010cesk\u00e9 spo\u0159itelny, p\u0159\u00edpadn\u011b Po\u0161tovn\u00ed spo\u0159itelny na po\u0161t\u00e1ch nenalezneme pobo\u010dku \u017e\u00e1dn\u00e9 jin\u00e9 banky, co\u017e je pro OZP, kte\u0159\u00ed \u017eij\u00ed v t\u011bchto obc\u00edch velmi podstatn\u00e1 v\u011bc.<\/p>\n

\u010cesk\u00e1 spo\u0159itelna je d\u00e1le v segmentu slu\u017eeb a produkt\u016f pro OZP dlouhodob\u011b velmi aktivn\u00ed bankou, kter\u00e1 nepova\u017euje tento segment za okrajovou z\u00e1le\u017eitost, ale sv\u00e9 novinky v t\u00e9to oblasti \u0161iroce prezentuje. V\u011bt\u0161ina pobo\u010dek t\u00e9to banky je v sou\u010dasn\u00e9 dob\u011b ji\u017e bezbari\u00e9rov\u00e1, co\u017e je op\u011bt p\u0159edm\u011btem kladn\u00e9ho hodnocen\u00ed \u010d\u00e1sti OZP.<\/p>\n

Naopak je \u010cesk\u00e1 spo\u0159itelna kritizov\u00e1na \u010d\u00e1st\u00ed OZP za vy\u0161\u0161\u00ed ceny a poplatky a ni\u017e\u0161\u00ed schopnost upravovat sv\u00e9 produkty na m\u00edru konkr\u00e9tn\u00edm OZP.<\/p>\n

\u010cesk\u00e1 spo\u0159itelna je tak\u00e9 uv\u00e1d\u011bna jako banka, kde m\u00e1 sv\u016fj \u00fa\u010det, resp. vyu\u017e\u00edv\u00e1 jej\u00ed slu\u017eby nejv\u011bt\u0161\u00ed po\u010det OZP, kte\u0159\u00ed v pr\u016fb\u011bhu roku banky hodnotili.<\/p>\n

Fio banka druh\u00e1 s m\u00edrn\u00fdm odstupem<\/strong><\/p>\n

Fio banka po cel\u00fd rok 2013 z\u00edsk\u00e1vala v jednotliv\u00fdch \u010dtvrtletn\u00edch hodnocen\u00edch druh\u00e9 m\u00edsto, hned za \u010ceskou spo\u0159itelnou. V pr\u016fm\u011bru ji \u010dtvrtletn\u00ed hodnocen\u00ed vynesly pr\u016fm\u011brn\u00e9 hodnocen\u00ed 80,03 procentn\u00edho bodu a celkov\u00e9 druh\u00e9 m\u00edsto.<\/p>\n

Fio banka tak prok\u00e1zala sv\u00e9 kvality i v segmentu slu\u017eeb pro OZP. P\u0159ipom\u00edn\u00e1me, \u017ee Fio banka se stala Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou roku 2013 a nyn\u00ed i druhou Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou – Handicap Friendly za rok 2013.<\/p>\n

V pr\u016fb\u011bhu minul\u00e9ho roku OZP hodnotili tuto banku v\u00fdrazn\u011b pozitivn\u011b. Pozitivn\u00ed hodnocen\u00ed si banka vyslou\u017eila i od klient\u016f, kte\u0159\u00ed nejsou p\u0159\u00edmo jej\u00edmi klienty. Banka byla oce\u0148ov\u00e1na za velmi dobr\u00fd p\u0159\u00edstup a komunikaci s klienty p\u0159es sv\u00e9 internetov\u00e9 bankovnictv\u00ed \u010di elektronickou formu komunikace, co\u017e je pro mnoho OZP velmi d\u016fle\u017eit\u00e1 forma.<\/p>\n

Ji\u0159\u00ed Podzimek hodnot\u00ed banku takto: „Fio banka jako \u010desk\u00e1 banka je pro m\u011b z\u00e1rukou jistoty a schopnost\u00ed na\u0161ich lid\u00ed. Jej\u00ed internetov\u00e9 bankovnictv\u00ed a mo\u017enosti investov\u00e1n\u00ed jsou pro m\u011b zcela vyhovuj\u00edc\u00ed, a kdy\u017e vezmu v \u00favahu i n\u00edzk\u00e9 n\u00e1klady na slu\u017eby, vych\u00e1z\u00ed pro m\u011b Fio banka jako jedni\u010dka.“<\/p>\n

Pozornosti hodnotitel\u016f neunikla ani st\u00e1le se roz\u0161i\u0159uj\u00edc\u00ed \u0159ada pobo\u010dek, kter\u00e9 ve sv\u00e9m okol\u00ed nov\u011b OZP objevili a kter\u00e9 jsou v na\u0161ich ulic\u00edch nep\u0159ehl\u00e9dnuteln\u00e9. Velkou roli zde sehr\u00e1la i velk\u00e1 medi\u00e1ln\u00ed viditelnost banky a jej\u00ed pozitivn\u00ed image a dynamika, kter\u00e9 vn\u00edmaj\u00ed i OZP.<\/p>\n

Prvn\u00ed klientsk\u00fd rating, kde hodnot\u00ed pouze osoby se zdravotn\u00edm posti\u017een\u00edm<\/p>\n

Nejvst\u0159\u00edcn\u011bj\u0161\u00ed banka – Handicap Friendly je prvn\u00ed klientsk\u00fd rating, kde hodnot\u00ed banky p\u0159\u00edmo osoby se zdravotn\u00edm posti\u017een\u00edm. Tyto osoby mohou ohodnotit banky na stupnici od 1 do 10, p\u0159edstavuj\u00edc\u00ed \u017eeb\u0159\u00ed\u010dek 10-100 procent. Hodnotit mohou bu\u010f jednu, \u010di n\u011bkolik bank.<\/p>\n

OZP tak nemus\u00ed hodnotit pouze banky, jej\u00edmi\u017e jsou klienty, ale mohou ohodnotit dle sv\u00fdch znalost\u00ed \u010di pocitu i banky ostatn\u00ed. Nicm\u00e9n\u011b ka\u017ed\u00fd z u\u017eivatel\u016f mus\u00ed p\u0159i registraci p\u0159ed samotn\u00fdm hodnocen\u00edm ozna\u010dit banku \u010di banky v n\u00ed\u017e jsou klienty. Lze tak pozorovat rozd\u00edly hodnocen\u00ed mezi klienty vlastn\u00ed banky a mezi hodnocen\u00edm klient\u016f, kte\u0159\u00ed banku hodnot\u00ed zven\u010d\u00ed.<\/p>\n

Parlamentnilisty.cz<\/p>\n","protected":false},"excerpt":{"rendered":"

Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou – Handicap Friendly za cel\u00fd rok 2013 se stala \u010cesk\u00e1 spo\u0159itelna. \u010cesk\u00e1 spo\u0159itelna je tak prvn\u00ed Nejvst\u0159\u00edcn\u011bj\u0161\u00ed bankou – Handicap Friendly. Za n\u00ed […]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":800,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,9],"tags":[],"class_list":["post-15132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nezarazene","category-zpravy"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/15132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15132"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/15132\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/800"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}