{"id":17717,"date":"2014-10-05T22:14:20","date_gmt":"2014-10-05T20:14:20","guid":{"rendered":"http:\/\/www.invarena.cz\/?p=17717"},"modified":"2014-10-05T22:14:20","modified_gmt":"2014-10-05T20:14:20","slug":"na-klienty-casto-kricime-rika-ilona-turkova","status":"publish","type":"post","link":"https:\/\/www.invarena.cz\/?p=17717","title":{"rendered":"Na klienty \u010dasto k\u0159i\u010d\u00edme, \u0159\u00edk\u00e1 Ilona Turkov\u00e1"},"content":{"rendered":"

V pr\u00e1ci bu\u010f k\u0159i\u010d\u00ed anebo pou\u017e\u00edv\u00e1 znakovou \u0159e\u010d. Ilona Turkov\u00e1 pracuje ve Svazu nesly\u0161\u00edc\u00edch<\/span> a nedosl\u00fdchav\u00fdch v z\u00e1kladn\u00ed organizaci ve \u017d\u010f\u00e1\u0159e nad S\u00e1zavou. Denn\u011b pom\u00e1h\u00e1 \u0159ad\u011b klient\u016f \u0159e\u0161it probl\u00e9my, kter\u00e9 si spousta sly\u0161\u00edc\u00edch neum\u00ed p\u0159edstavit.<\/strong> <\/p>\n

– Pracujete s nesly\u0161\u00edc\u00edmi<\/span> a nedosl\u00fdchav\u00fdmi. \u010cemu v\u0161emu se v centru v\u011bnujete?<\/p>\n

Poskytujeme soci\u00e1ln\u00ed poradenstv\u00ed, dopl\u0148kov\u00e9 slu\u017eby a tak\u00e9 tlumo\u010dnictv\u00ed. Na\u0161\u00edm klientem m\u016f\u017ee b\u00fdt kdokoliv bez rozd\u00edlu v\u011bku, p\u0159\u00edslu\u0161nosti a podobn\u011b. Zam\u011b\u0159ujeme se na lidi se sluchov\u00fdm posti\u017een\u00edm, to znamen\u00e1 na nesly\u0161\u00edc\u00ed<\/span>, nedosl\u00fdchav\u00e9 nebo lidi se sluchovou vadou a jejich p\u0159\u00edbuzn\u00e9.<\/p>\n

– Pokud za v\u00e1mi p\u0159ijde nov\u00fd klient, jak vypad\u00e1 spolupr\u00e1ce s n\u00edm? S \u010d\u00edm mu pom\u00e1h\u00e1te?<\/p>\n

Pot\u0159ebujeme zjistit jeho osobn\u00ed \u00fadaje, proto\u017ee si ka\u017ed\u00e9ho klienta zapisujeme a vykazujeme. Pokud je klient nechce zmi\u0148ovat, samoz\u0159ejm\u011b mu poskytneme slu\u017eby anonymn\u011b. Klienta informujeme o na\u0161ich slu\u017eb\u00e1ch a o tom, co v\u0161echno mu m\u016f\u017eeme nab\u00eddnout. V\u011bt\u0161inou sem lid\u00e9 chod\u00ed u\u017e s konkr\u00e9tn\u00edm probl\u00e9mem. Nap\u0159\u00edklad jim \u0161patn\u011b funguje sluchadlo nebo s n\u00edm \u0161patn\u011b sly\u0161\u00ed. D\u00e1le jsou to klienti, kte\u0159\u00ed pot\u0159ebuj\u00ed v\u011bd\u011bt, co d\u011blat, kdy\u017e se jim hor\u0161\u00ed sluch a sluchadla je\u0161t\u011b nikdy nem\u011bli, nebo kompletn\u011b nesly\u0161\u00edc\u00ed<\/span>, kter\u00fdm se sna\u017e\u00edme pomoct s r\u016fzn\u00fdmi probl\u00e9my.<\/p>\n

– Jak takov\u00e1 pomoc vypad\u00e1 v praxi?<\/p>\n

U ter\u00e9nn\u00ed slu\u017eby t\u0159eba tlumo\u010d\u00edme klient\u016fm na \u00fa\u0159adech. N\u011bkte\u0159\u00ed si n\u00e1s zavolaj\u00ed dom\u016f, nej\u010dast\u011bji v p\u0159\u00edpad\u011b, \u017ee jsou imobiln\u00ed a pot\u0159ebuj\u00ed, abychom vykonali slu\u017ebu, nap\u0159\u00edklad vym\u011bnit nebo vy\u010distit hadi\u010dku od sluchadel. D\u00e1le porad\u00edme, co mohou klienti d\u011blat v ur\u010dit\u00e9 situaci. Pom\u00e1h\u00e1me vyplnit formul\u00e1\u0159e a hledat klient\u016fm pr\u00e1ci. Probl\u00e9my se li\u0161\u00ed.<\/p>\n

– N\u011bkte\u0159\u00ed klienti si v\u00e1s volaj\u00ed dom\u016f. Moc si takovou telefonickou komunikaci nedovedu p\u0159edstavit.<\/p>\n

Mus\u00edte hodn\u011b k\u0159i\u010det. Pokud n\u00e1s kontaktuje samotn\u00fd klient, kter\u00fd nedosl\u00fdch\u00e1, je t\u0159eba mluvit v\u00edc nahlas, ne\u017e p\u0159i komunikaci se sly\u0161\u00edc\u00edm \u010dlov\u011bkem. V\u011bt\u0161inou maj\u00ed sluchadla, tak\u017ee opravdu sly\u0161\u00ed, co jim \u0159\u00edk\u00e1me. Obecn\u011b na spoustu na\u0161ich klient\u016f k\u0159i\u010d\u00edme, ale ne proto\u017ee bychom byli zl\u00ed, pot\u0159ebujeme se s nimi n\u011bjak dorozum\u011bt (sm\u00edch).<\/p>\n

– Zm\u00ednila jste, \u017ee za v\u00e1mi chod\u00ed klienti s konkr\u00e9tn\u00edmi probl\u00e9my. Dok\u00e1zala byste \u0159\u00edct, jak\u00fd je nej\u010dast\u011bj\u0161\u00ed probl\u00e9m, s kter\u00fdm se setk\u00e1v\u00e1te?<\/p>\n

Ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f p\u0159ich\u00e1z\u00ed lid\u00e9, kte\u0159\u00ed maj\u00ed sluchadla, ale neum\u00ed s nimi zach\u00e1zet. Zejm\u00e9na proto, \u017ee dostanou od foniatra p\u0159edepsan\u00e1 sluchadla, ale jsou nar\u00e1z zahlceni informacemi, kter\u00e9 si nesta\u010d\u00ed p\u0159ebrat. Jakmile klienti sluchadlo dostanou, u\u017e sice sly\u0161\u00ed, av\u0161ak je to n\u011bco nov\u00e9ho, na co si mus\u00ed zvykat. Najednou je to pro n\u011b tolik vjem\u016f, \u017ee kdy\u017e odch\u00e1z\u00ed od l\u00e9ka\u0159e, nev\u00ed, jak sluchadlo spr\u00e1vn\u011b ovl\u00e1dat, \u017ee hadi\u010dka se mus\u00ed m\u011bnit a sluchadlo \u010distit. S t\u00edm v\u0161\u00edm jim pak pom\u00e1h\u00e1me.<\/p>\n

– Co se t\u00fd\u010de kompenza\u010dn\u00edch pom\u016fcek, klient\u016fm pom\u00e1h\u00e1te i s v\u00fdb\u011brem? Jak\u00e9 slu\u017eby poskytujete?<\/p>\n

Klienti, kte\u0159\u00ed sluchadla je\u0161t\u011b nemaj\u00ed, si je zde mohou vyzkou\u0161et. Nicm\u00e9n\u011b ti, co u\u017e je maj\u00ed, si u n\u00e1s mohou na n\u011bjakou dobu vyp\u016fj\u010dit n\u00e1hradn\u00ed, t\u0159eba kdy\u017e se jim jejich rozbije a \u010dekaj\u00ed na nov\u00e9.<\/p>\n

– Krom\u011b sluchadel v\u0161ak existuj\u00ed i jin\u00e9 kompenza\u010dn\u00ed pom\u016fcky pro nesly\u0161\u00edc\u00ed<\/span> a nedosl\u00fdchav\u00e9. M\u00e1te jich k dispozici v\u00edce?<\/p>\n

Jedna z nejpopul\u00e1rn\u011bj\u0161\u00edch pom\u016fcek je signaliza\u010dn\u00ed za\u0159\u00edzen\u00ed, kter\u00e9 klient\u016fm doporu\u010dujeme. D\u00edky signalizaci i nesly\u0161\u00edc\u00ed<\/span> klienti poznaj\u00ed, \u017ee n\u011bkdo zvon\u00ed u jejich dve\u0159\u00ed. Bu\u010f je to velmi vysok\u00fd t\u00f3n, kter\u00fd jsou schopni rozeznat nebo optick\u00e1 signalizace. Dal\u0161\u00edmi pom\u016fckami jsou nap\u0159\u00edklad sluchadla na televizi a na r\u00e1dio nebo osobn\u00ed komunik\u00e1tor.<\/p>\n

– Pom\u016fcky si klienti mohou prohl\u00e9dnout a vyzkou\u0161et na v\u00fdstav\u00e1ch a prezentac\u00edch, kter\u00e9 po\u0159\u00e1d\u00e1te. V\u011bnujete se mimo to i jin\u00fdch aktivit\u00e1m?<\/p>\n

Ano. Krom\u011b prezentac\u00ed, na kter\u00fdch se \u010dasto objev\u00ed i spousta sly\u0161\u00edc\u00edch, kte\u0159\u00ed si cht\u011bj\u00ed pom\u016fcky vyzkou\u0161et, po\u0159\u00e1d\u00e1me i r\u016fzn\u00e9 volno\u010dasov\u00e9 aktivity. S klienty chod\u00edme t\u0159eba na bowling, spolupracujeme s Knihovnou Mat\u011bje Josefa Sychry a potom se sami sna\u017e\u00edme n\u011bco vym\u00fd\u0161let.<\/p>\n

– Jak s klienty komunikujete? Pou\u017e\u00edv\u00e1te znakovou \u0159e\u010d?<\/p>\n

Znakov\u00e1 \u0159e\u010d je takov\u00fd m\u00fdtus. Klienti, kte\u0159\u00ed p\u0159i\u0161li o sluch pozd\u011bji, nebo jsou nedosl\u00fdchav\u00ed, a t\u011bch je v\u011bt\u0161ina, v podstat\u011b ani nev\u00ed, co to znakov\u00e1 \u0159e\u010d je. Mus\u00edte s nimi mluvit stru\u010dn\u011b a dob\u0159e artikulovat, proto\u017ee spousta z nich je schopn\u00e1 dob\u0159e odez\u00edrat ze rt\u016f. Je t\u0159eba zv\u00fd\u0161it hlas a mluvit sp\u00ed\u0161e n\u00edzk\u00fdm t\u00f3nem. S lidmi, kte\u0159\u00ed jsou nesly\u0161\u00edc\u00ed<\/span> u\u017e od narozen\u00ed, komunikujeme znakov\u00fdm jazykem.<\/p>\n

– Tak jako v ciz\u00edch jazyc\u00edch, m\u016f\u017ee se mluv\u010d\u00ed „p\u0159e\u0159eknout“ nebo se spl\u00e9st i ve znakov\u00e9m jazyce?<\/p>\n

Ur\u010dit\u011b, i tohle se m\u016f\u017ee st\u00e1t. Nicm\u00e9n\u011b nesly\u0161\u00edc\u00ed<\/span> jsou benevolentn\u00ed a omyly moc nerozmaz\u00e1vaj\u00ed. Dokonce i znakov\u00fd jazyk se li\u0161\u00ed v z\u00e1vislosti na regionu, pra\u017esk\u00fd od olomouck\u00e9ho a od toho, kter\u00fd jsme zvykl\u00ed pou\u017e\u00edvat tady na Vyso\u010din\u011b. Kdy\u017e se pak setkaj\u00ed dva nesly\u0161\u00edc\u00ed<\/span> z r\u016fzn\u00fdch region\u016f, sami si mnohdy vytv\u00e1\u0159\u00ed nov\u00e9 znaky, aby se dorozum\u011bli.<\/p>\n

– Je t\u011b\u017ek\u00e9 se znakovou \u0159e\u010d nau\u010dit?<\/p>\n

Je to sv\u00fdm zp\u016fsobem ciz\u00ed jazyk. Je jedno, jestli mus\u00edte v pam\u011bti lovit slov\u00ed\u010dka nebo h\u00e1z\u00edte rukama. \u010clov\u011bk k tomu mus\u00ed m\u00edt vztah a mus\u00ed cht\u00edt. A pr\u00e1ce s nesly\u0161\u00edc\u00edmi<\/span>, kte\u0159\u00ed jsou na t\u00e9to komunikaci z\u00e1visl\u00ed, v\u00e1s motivuje. Samoz\u0159ejm\u011b um\u00ed odez\u00edrat, ale v\u00edtaj\u00ed, kdy\u017e s nimi n\u011bkdo mluv\u00ed jejich jazykem a vych\u00e1z\u00ed jim vst\u0159\u00edc. Sami se sna\u017e\u00ed pom\u00e1hat a nau\u010dit v\u00e1s to.<\/p>\n

– Jakou jste m\u011bla osobn\u00ed motivaci, pro nau\u010den\u00ed znakov\u00e9 \u0159e\u010di a pr\u00e1ci s nesly\u0161\u00edc\u00edmi<\/span>?<\/p>\n

Dostala jsem p\u0159\u00edle\u017eitost pracovat tady a zpo\u010d\u00e1tku jsem nev\u011bd\u011bla, do \u010deho jdu. Postupn\u011b jsem se setk\u00e1vala s klienty a zjistila, \u017ee je to fajn a zaj\u00edmav\u00e1 pr\u00e1ce. Komunikace potom \u0161la sama.<\/p>\n

„Ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f p\u0159ich\u00e1z\u00ed lidi, kte\u0159\u00ed maj\u00ed sluchadla, ale neum\u00ed s nimi zach\u00e1zet. Zejm\u00e9na proto, \u017ee dostanou od foniatra p\u0159edepsan\u00e1 sluchadla, ale jsou nar\u00e1z zahlceni informacemi, kter\u00e9 si nesta\u010d\u00ed p\u0159ebrat.“<\/p>\n

„S klienty chod\u00edme t\u0159eba na bowling, spolupracujeme s Knihovnou Mat\u011bje Josefa Sychry a potom se sami sna\u017e\u00edme n\u011bco vym\u00fd\u0161let.“<\/p>\n

—<\/p>\n

Svaz nesly\u0161\u00edc\u00edch<\/span> a nedosl\u00fdchav\u00fdch v \u010cR m\u00e1 v tuzemsku n\u011bkolik organizac\u00ed. Jednou z nich je pr\u00e1v\u011b z\u00e1kladn\u00ed organizace \u017d\u010f\u00e1r nad S\u00e1zavou, kterou podporuje m\u011bsto \u017d\u010f\u00e1r a Kraj Vyso\u010dina. Pomoc zde mohou naj\u00edt lid\u00e9 se sluchov\u00fdm posti\u017een\u00edm, to znamen\u00e1 nesly\u0161\u00edc\u00ed<\/span>, nedosl\u00fdchav\u00ed nebo lid\u00e9 se sluchovou vadou a jejich p\u0159\u00edbuzn\u00ed. Krom\u011b poradensk\u00e9 \u010dinnosti po\u0159\u00e1d\u00e1 organizace tak\u00e9 prezentace a v\u00fdstavy kompenza\u010dn\u00edch pom\u016fcek. P\u0159\u00ed\u0161t\u00ed prezentace se kon\u00e1 7. \u0159\u00edjna od 13 hodin v prostor\u00e1ch Svazu pro nesly\u0161\u00edc\u00ed<\/span> a nedosl\u00fdchav\u00e9, klub senior\u016f.<\/p>\n

ilustra\u010dn\u00ed foto: Photoxpress<\/p>\n","protected":false},"excerpt":{"rendered":"

V pr\u00e1ci bu\u010f k\u0159i\u010d\u00ed anebo pou\u017e\u00edv\u00e1 znakovou \u0159e\u010d. Ilona Turkov\u00e1 pracuje ve Svazu nesly\u0161\u00edc\u00edch a nedosl\u00fdchav\u00fdch v z\u00e1kladn\u00ed organizaci ve \u017d\u010f\u00e1\u0159e nad S\u00e1zavou. Denn\u011b pom\u00e1h\u00e1 […]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":3624,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-17717","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rozhovory"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/17717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17717"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/17717\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/3624"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=17717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=17717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}