{"id":20650,"date":"2015-03-31T11:25:09","date_gmt":"2015-03-31T09:25:09","guid":{"rendered":"http:\/\/www.invarena.cz\/?p=20650"},"modified":"2015-03-31T11:25:54","modified_gmt":"2015-03-31T09:25:54","slug":"kolik-vlastne-platime-za-volani-na-vzp","status":"publish","type":"post","link":"https:\/\/www.invarena.cz\/?p=20650","title":{"rendered":"Kolik vlastn\u011b plat\u00edme za vol\u00e1n\u00ed na VZP?"},"content":{"rendered":"<p><strong>OT\u00c1ZKA: Cht\u011bl jsem volat na infolinku nebo na pobo\u010dku VZP, ale zalekl jsem se \u010d\u00edsel za\u010d\u00ednaj\u00edc\u00edch dev\u00edtkou. Kolik se za vol\u00e1n\u00ed na \u010d\u00edslo infolinky 952\u00a0222\u00a0222 plat\u00ed?<\/strong><!--more--><\/p>\n<p>ilustra\u010dn\u00ed foto: jppi MorgueFile<\/p>\n<p><strong>ODPOV\u011a\u010e:<\/strong><\/p>\n<p>Cena za vol\u00e1n\u00ed na telefonn\u00ed \u010d\u00edsla V\u0161eobecn\u00e9 zdravotn\u00ed poji\u0161\u0165ovny, za\u010d\u00ednaj\u00edc\u00ed troj\u010d\u00edsl\u00edm 952 (v\u010detn\u011b infolinky), odpov\u00edd\u00e1 b\u011b\u017en\u00e9 vnitrost\u00e1tn\u00ed sazb\u011b za vol\u00e1n\u00ed do pevn\u00e9 s\u00edt\u011b dle tarifu va\u0161eho oper\u00e1tora. Jsou to tzv. negeografick\u00e1 \u010d\u00edsla, nesouvisej\u00edc\u00ed s\u00a0m\u00edstem (m\u011bstem) v\u00a0republice, tak\u017ee troj\u010d\u00edsl\u00edm 952 za\u010d\u00ednaj\u00ed telefonn\u00ed \u010d\u00edsla na v\u0161echna pracovi\u0161t\u011b VZP \u010cR v cel\u00e9 republice.<\/p>\n<p>Ob\u00e1van\u00e1 drah\u00e1 dev\u00edtkov\u00e1 \u010d\u00edsla jsou ve tvaru 900\u00a0xxyyyy, 906\u00a0xxyyyy, 909\u00a0xxyyyy (audiotexov\u00e9 linky, kde cenu za minutu ud\u00e1v\u00e1 4.\u00a0a\u00a05.\u00a0\u010d\u00edslice, tedy xx K\u010d\/min.), 905\u00a0xxyyyy (jednor\u00e1zov\u00e1 cena za hovor je rovna desetin\u00e1sobku 4.\u00a0a\u00a05.\u010d\u00edslice, tedy 10kr\u00e1t xx), p\u0159\u00edpadn\u011b i\u00a0908\u00a0xxyyyy (jednor\u00e1zov\u00e1 cena za\u00a0hovor je d\u00e1na 4.\u00a0a\u00a05.\u00a0\u010d\u00edslic\u00ed, tedy xx). Ostatn\u00ed dev\u00edtkov\u00e1 \u010d\u00edsla maj\u00ed b\u011b\u017en\u00fd tarif (nap\u0159. dvoj\u010d\u00edsl\u00ed 95 na za\u010d\u00e1tku maj\u00ed dal\u0161\u00ed negeografick\u00e9 s\u00edt\u011b, troj\u010d\u00edsl\u00edm 974 za\u010d\u00ednaj\u00ed telefonn\u00ed \u010d\u00edsla Ministerstva vnitra, 973 pat\u0159\u00ed Ministerstvu obrany, 972 \u010cesk\u00fdm drah\u00e1m).<\/p>\n<p>Na negeografick\u00e1 telefonn\u00ed \u010d\u00edsla p\u0159e\u0161la VZP v\u00a0roce 2013. Infolinka byla do t\u00e9 doby provozov\u00e1na na \u010d\u00edsle 844\u00a0117\u00a0777 jako tzv. &#8222;modr\u00e1 linka&#8220; se sd\u00edlen\u00fdmi n\u00e1klady, kde \u010d\u00e1st plat\u00ed volaj\u00edc\u00ed, \u010d\u00e1st volan\u00fd.<\/p>\n<p>P\u0159i simulaci v\u00fdpo\u010dtu n\u00e1klad\u016f na &#8222;barevn\u00e9 linky&#8220; byly ale tyto typy vol\u00e1n\u00ed vyhodnoceny jako finan\u010dn\u011b nev\u00fdhodn\u00e9 jak pro VZP, tak i\u00a0pro klienty. V r\u00e1mci p\u0159echodu na IP telefonii se pak zm\u011bnila v\u0161echna telefonn\u00ed \u010d\u00edsla ve VZP. Infolinka 952\u00a0222\u00a0222 sv\u00fdm tarifem odpov\u00eddala vol\u00e1n\u00ed typu &#8222;mezim\u011bsto&#8220;, dnes u\u017e ale oper\u00e1to\u0159i tento typ vol\u00e1n\u00ed b\u011b\u017en\u011b nerozli\u0161uj\u00ed.<\/p>\n<p>Je tedy t\u0159eba v\u011bd\u011bt, kolik v r\u00e1mci sv\u00e9ho tarifu u\u00a0sv\u00e9ho oper\u00e1tora plat\u00edte za spojen\u00ed do pevn\u00e9 s\u00edt\u011b, p\u0159\u00edpadn\u011b zda m\u00e1te vol\u00e1n\u00ed na pevnou za\u0159azen\u00e9 do voln\u00fdch minut.<\/p>\n<p>Telefonn\u00ed \u010d\u00edslo 952\u00a0222\u00a0222 &#8222;vede&#8220; do Informa\u010dn\u00edho centra VZP, kter\u00e9 m\u00e1 pracovi\u0161t\u011b v Praze a\u00a0v\u00a0Ostrav\u011b. V\u011bt\u0161ina region\u00e1ln\u00edch pobo\u010dek poji\u0161\u0165ovny sice dosud provozuje sv\u00e1 p\u016fvodn\u00ed \u201emini call centra\u201c na lok\u00e1ln\u00edch telefonn\u00edch (t\u00e9\u017e &#8222;dev\u00edtkov\u00fdch&#8220;) \u010d\u00edslech, ale c\u00edlem VZP je zajistit pro klienty z\u00a0cel\u00e9 republiky jedno kontaktn\u00ed telefonn\u00ed \u010d\u00edslo, kde dostanou kvalitn\u00ed informace a\u00a0odpov\u011bdi na sv\u00e9 dotazy.<\/p>\n<p>K\u00a0tomu m\u00e1 p\u0159isp\u011bt nov\u00e1 technologick\u00e1 platforma s\u00a0\u0159adou nov\u00fdch funkcionalit, kter\u00e9 usnadn\u00ed a\u00a0zefektivn\u00ed pr\u00e1ci telefonn\u00edch oper\u00e1tor\u016f.<\/p>\n<p>Mgr. Old\u0159ich Tich\u00fd<br \/>\nvedouc\u00ed tiskov\u00e9ho odd\u011blen\u00ed a tiskov\u00fd mluv\u010d\u00ed<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>OT\u00c1ZKA: Cht\u011bl jsem volat na infolinku nebo na pobo\u010dku VZP, ale zalekl jsem se \u010d\u00edsel za\u010d\u00ednaj\u00edc\u00edch dev\u00edtkou. Kolik se za vol\u00e1n\u00ed na \u010d\u00edslo infolinky 952\u00a0222\u00a0222 <a class=\"mh-excerpt-more\" href=\"https:\/\/www.invarena.cz\/?p=20650\" title=\"Kolik vlastn\u011b plat\u00edme za vol\u00e1n\u00ed na VZP?\">[&#8230;]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":14160,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-20650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-poradna"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/20650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20650"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/20650\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/14160"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20650"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}