{"id":21917,"date":"2015-06-25T11:50:33","date_gmt":"2015-06-25T09:50:33","guid":{"rendered":"http:\/\/www.invarena.cz\/?p=21917"},"modified":"2015-06-25T11:50:42","modified_gmt":"2015-06-25T09:50:42","slug":"nakupy-na-internetu-i-za-poskozene-zbozi-musi-zakaznici-zaplatit","status":"publish","type":"post","link":"https:\/\/www.invarena.cz\/?p=21917","title":{"rendered":"N\u00e1kupy na internetu: i za po\u0161kozen\u00e9 zbo\u017e\u00ed mus\u00ed z\u00e1kazn\u00edci zaplatit"},"content":{"rendered":"

Obliba on-line n\u00e1kup\u016f st\u00e1le roste a \u010ce\u0161i na internetu utr\u00e1cej\u00ed \u010d\u00edm d\u00e1l v\u00edc pen\u011bz. On-line n\u00e1kupy v\u0161ak maj\u00ed sv\u00e1 \u00faskal\u00ed a rizika. <\/strong><\/p>\n

V lo\u0148sk\u00e9m roce \u010desk\u00e9 e-shopy zaznamenaly ve srovn\u00e1n\u00ed s rokem 2013 n\u00e1r\u016fst tr\u017eeb o 16 procent. Raketov\u011b stoup\u00e1 i po\u010det internetov\u00fdch obchod\u016f, t\u011bch na \u010desk\u00e9m trhu p\u016fsob\u00ed p\u0159es 37 tis\u00edc. On-line n\u00e1kupy v\u0161ak maj\u00ed sv\u00e1 \u00faskal\u00ed a rizika. <\/p>\n

Kv\u016fli \u010dasto slo\u017eit\u00e9 p\u0159eprav\u011b zbo\u017e\u00ed z\u00a0internetov\u00fdch obchod\u016f s\u00a0vyu\u017eit\u00edm i n\u011bkolika dopravc\u016f roste pravd\u011bpodobnost, \u017ee se k\u00a0z\u00e1kazn\u00edkovi dostane po\u0161kozen\u00fd bal\u00ed\u010dek. \u0158ada lid\u00ed si mysl\u00ed, \u017ee takovou z\u00e1silku nemus\u00ed od dopravce v\u016fbec p\u0159evz\u00edt, ale nen\u00ed tomu tak.<\/p>\n

\u201eTak\u00e9 p\u0159i elektronick\u00fdch n\u00e1kupech je nutn\u00e9 m\u00edt na pam\u011bti, \u017ee pr\u00e1vn\u00ed vztah vznikl\u00fd uzav\u0159en\u00edm kupn\u00ed smlouvy mezi z\u00e1kazn\u00edkem a obchodn\u00edkem je souborem povinnost\u00ed obou stran. Proto i v p\u0159\u00edpad\u011b doru\u010den\u00ed zjevn\u011b po\u0161kozen\u00e9 z\u00e1silky m\u00e1 kupuj\u00edc\u00ed zpravidla povinnost takov\u00fd bal\u00ed\u010dek p\u0159evz\u00edt a zaplatit kupn\u00ed cenu. Pro n\u00e1sleduj\u00edc\u00ed reklamaci je d\u016fle\u017eit\u00e9, aby z\u00e1kazn\u00edk p\u0159\u00edpadn\u00e9 nedostatky z\u00e1silky ozn\u00e1mil v okam\u017eiku doru\u010den\u00ed dopravci a nechal si je od n\u011bj p\u00edsemn\u011b potvrdit,\u201c doporu\u010dil Ji\u0159\u00ed Hartmann z\u00a0advok\u00e1tn\u00ed kancel\u00e1\u0159e Hartmann, Jel\u00ednek, Fr\u00e1\u0148a a partne\u0159i. <\/p>\n

Pokud z\u00e1kazn\u00edk bal\u00ed\u010dek od dopravce nep\u0159evezme, nov\u00e9ho zbo\u017e\u00ed u\u017e se ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f nedo\u010dk\u00e1. \u201eV p\u0159\u00edpad\u011b, \u017ee z\u00e1kazn\u00edk nep\u0159evezme po\u0161kozenou z\u00e1silku, nem\u016f\u017ee o\u010dek\u00e1vat, \u017ee mu prod\u00e1vaj\u00edc\u00ed dod\u00e1 nov\u00e9 zbo\u017e\u00ed. Nep\u0159evzet\u00ed z\u00e1silky nejde samo o sob\u011b pova\u017eovat za reklamaci. Opa\u010dn\u00e1 situace nastane, pokud prodejce na sv\u00fdch str\u00e1nk\u00e1ch z\u00e1kazn\u00edky p\u0159\u00edmo vyz\u00fdv\u00e1, aby po\u0161kozen\u00e9 z\u00e1silky nep\u0159eb\u00edrali. V\u00a0p\u0159\u00edpad\u011b nep\u0159evzet\u00ed takov\u00e9ho bal\u00ed\u010dku by m\u011bla b\u00fdt z\u00e1silka op\u011btovn\u011b zasl\u00e1na,\u201c uvedl Ji\u0159\u00ed Hartmann. Reklamace v\u010detn\u011b odstran\u011bn\u00ed vady zbo\u017e\u00ed mus\u00ed b\u00fdt vy\u0159\u00edzena bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u016f. \u201eV p\u0159\u00edpad\u011b, \u017ee prod\u00e1vaj\u00edc\u00ed zohledn\u00ed ozn\u00e1men\u00e9 vady zbo\u017e\u00ed v r\u00e1mci reklamace, n\u00e1le\u017e\u00ed kupuj\u00edc\u00edmu i pr\u00e1vo na \u00fahradu n\u00e1klad\u016f, kter\u00e9 na uplatn\u011bn\u00ed pr\u00e1va vynalo\u017eil, tedy nap\u0159\u00edklad po\u0161tovn\u00e9ho a baln\u00e9ho,\u201c \u0159ekl Ji\u0159\u00ed Hartmann. <\/p>\n

V\u00edce ne\u017e t\u0159etina \u010cech\u016f se ob\u00e1v\u00e1 vr\u00e1cen\u00ed a reklamace zbo\u017e\u00ed z internetu. \u010casto je odrad\u00ed proces reklamace a nad rozbit\u00fdm zbo\u017e\u00edm m\u00e1vnou rukou. Boom za\u017e\u00edvaj\u00ed n\u00e1kupy oble\u010den\u00ed, kter\u00e9 si v\u00a0e-shopech po\u0159izuje 40 procent \u010cech\u016f. Nov\u00fdm trendem jsou n\u00e1kupy potravin, ty si on-line objedn\u00e1v\u00e1 dom\u016f ka\u017ed\u00fd 11. obyvatel \u010ceska. Pr\u00e1v\u011b toto zbo\u017e\u00ed ale \u010ce\u0161i reklamuj\u00ed nejm\u00e9n\u011b. \u201eObecn\u011b plat\u00ed, \u017ee z\u00e1jem o reklamaci vadn\u00e9ho zbo\u017e\u00ed kles\u00e1 tam, kde vynalo\u017een\u00fd \u010das a finance spojen\u00e9 s procesem reklamace nebudou p\u0159inejmen\u0161\u00edm ekvivalentn\u00ed hodnot\u011b reklamovan\u00e9ho zbo\u017e\u00ed. To se t\u00fdk\u00e1 zpravidla situac\u00ed, kdy je prod\u00e1vaj\u00edc\u00edm zahrani\u010dn\u00ed internetov\u00fd obchod mimo \u00fazem\u00ed Evropsk\u00e9 unie,\u201c doplnil Ji\u0159\u00ed Hartmann.<\/p>\n

Vedle internetov\u00fdch obchod\u016f vznik\u00e1 i mno\u017estv\u00ed on-line bazar\u016f, na kter\u00fdch zbo\u017e\u00ed nab\u00edzej\u00ed oby\u010dejn\u00ed lid\u00e9. T\u00edm v\u00edc stoup\u00e1 pravd\u011bpodobnost, \u017ee z\u00e1kazn\u00edk naraz\u00ed na podvodn\u00edka. V\u00fdjimkou nen\u00ed po\u017eadavek na platbu p\u0159edem za zbo\u017e\u00ed, kter\u00e9 nikdy nedoraz\u00ed. <\/p>\n

\u201eV p\u0159\u00edpad\u011b, \u017ee objednan\u00e9 zbo\u017e\u00ed nep\u0159ijde, je nutn\u00e9 prodejce nejprve p\u00edsemn\u011b informovat. Tak se p\u0159edejde spor\u016fm vznikl\u00fdm nap\u0159\u00edklad pochyben\u00edm v p\u0159eprav\u011b, kter\u00e9mu prod\u00e1vaj\u00edc\u00ed nemohl p\u0159edch\u00e1zet. Nebude-li prodejce na v\u00fdzvu reagovat, je nam\u00edst\u011b uv\u00e1\u017eit pod\u00e1n\u00ed n\u00e1vrhu na zah\u00e1jen\u00ed \u0159\u00edzen\u00ed u p\u0159\u00edslu\u0161n\u00e9ho soudu. V p\u0159\u00edpad\u011b podnikatele je vhodn\u00e9 upozornit i \u010ceskou obchodn\u00ed inspekci,\u201c doporu\u010dil Ji\u0159\u00ed Hartmann.<\/p>\n","protected":false},"excerpt":{"rendered":"

Obliba on-line n\u00e1kup\u016f st\u00e1le roste a \u010ce\u0161i na internetu utr\u00e1cej\u00ed \u010d\u00edm d\u00e1l v\u00edc pen\u011bz. On-line n\u00e1kupy v\u0161ak maj\u00ed sv\u00e1 \u00faskal\u00ed a rizika.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":4884,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-21917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spolecnost"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/21917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21917"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/21917\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/4884"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=21917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=21917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}