{"id":23803,"date":"2015-12-08T14:35:04","date_gmt":"2015-12-08T13:35:04","guid":{"rendered":"http:\/\/www.invarena.cz\/?p=23803"},"modified":"2015-12-08T14:35:04","modified_gmt":"2015-12-08T13:35:04","slug":"pomahaji-neslysicim-zaridit-lekare-nakupy-i-svatbu","status":"publish","type":"post","link":"https:\/\/www.invarena.cz\/?p=23803","title":{"rendered":"Pom\u00e1haj\u00ed nesly\u0161\u00edc\u00edm za\u0159\u00eddit l\u00e9ka\u0159e, n\u00e1kupy i svatbu"},"content":{"rendered":"

Zhruba \u010dty\u0159i tis\u00edce po\u017eadavk\u016f nesly\u0161\u00edc\u00edch, ale tak\u00e9 nevidom\u00fdch z cel\u00e9 \u010cesk\u00e9 republiky vy\u0159\u00edd\u00ed ka\u017ed\u00fd m\u011bs\u00edc pardubick\u00e1 Linka pro nesly\u0161\u00edc\u00ed.<\/strong> <\/p>\n

Pardubice \u2013 Slu\u017ebu provozuje firma O2, ale je bezplatn\u00e1 bez ohledu na to, jak\u00e9ho mobiln\u00edho oper\u00e1tora hendikepovan\u00fd \u010dlov\u011bk vyu\u017e\u00edv\u00e1. N\u00e1klady ve v\u00fd\u0161i cca t\u0159i miliony korun ro\u010dn\u011b jsou hrazeny prost\u0159ednictv\u00edm Nadace O2. A jak posti\u017een\u00ed s pracovn\u00edky linky komunikuj\u00ed?<\/p>\n

P\u0159ed osmn\u00e1cti lety, kdy za\u010dala slu\u017eba fungovat, pat\u0159il mezi nejvyu\u017e\u00edvan\u011bj\u0161\u00ed formu fax. Dnes u\u017e u n\u011bj z\u016fst\u00e1vaj\u00ed jen ti nejstar\u0161\u00ed, ostatn\u00ed nesly\u0161\u00edc\u00ed preferuj\u00ed e-mail, SMS a chatovac\u00ed kan\u00e1ly, jako je ICQ a Skype. Do budoucna firma p\u0159ipravuje i mo\u017enost znakov\u00e1n\u00ed.<\/p>\n

„Klienti se na n\u00e1s obracej\u00ed nej\u010dast\u011bji s po\u017eadavky na objedn\u00e1n\u00ed k l\u00e9ka\u0159i, ale tak\u00e9 s osobn\u00edmi vzkazy pro zn\u00e1m\u00e9ho,“ uvedla vedouc\u00ed linky Alena U\u017eachovov\u00e1. \u010casto se dotazuj\u00ed tak\u00e9 na zbo\u017e\u00ed zakoupen\u00e9 v internetov\u00fdch obchodech, pot\u0159ebuj\u00ed vy\u0159\u00eddit reklamace, rezervovat m\u00edsto v restauraci, kontaktovat \u00fa\u0159ady.<\/p>\n

Nevidom\u00ed, pro kter\u00e9 byla slu\u017eba zprovozn\u011bna vloni, zase \u017e\u00e1daj\u00ed nap\u0159\u00edklad o p\u0159e\u010dten\u00ed p\u0159\u00edbalov\u00e9ho let\u00e1ku u l\u00e9k\u016f anebo vyhled\u00e1n\u00ed dopravn\u00edch spoj\u016f.<\/p>\n

Oper\u00e1to\u0159i u\u017e vy\u0159izovali i intimn\u00ed z\u00e1le\u017eitosti a osobn\u00ed vzkazy \u2013 nap\u0159\u00edklad vyzn\u00e1n\u00ed l\u00e1sky, pom\u00e1hali volaj\u00edc\u00edm za\u0159izovat svatbu i poh\u0159eb, hledat notebook zapomenut\u00fd v autobuse a volali tak\u00e9 sanitku k no\u010dn\u00edmu porodu nesly\u0161\u00edc\u00ed \u017eeny, \u010di hasi\u010de k d\u00fdmaj\u00edc\u00ed z\u00e1suvce v byt\u011b nesly\u0161\u00edc\u00edho.<\/p>\n

„Slu\u017ebu vyu\u017e\u00edv\u00e1m snad od jej\u00edho za\u010d\u00e1tku. Nej\u010dast\u011bji pot\u0159ebuji objednat k l\u00e9ka\u0159i anebo zajistit tlumo\u010dn\u00edka,“ \u0159ekla klientka linky Marie Biedermannov\u00e1 z He\u0159manova M\u011bstce. „Jsem nesly\u0161\u00edc\u00ed a tak\u00e9 \u0161patn\u011b vid\u00edm, m\u00e1m jen zbytky zraku. S oper\u00e1tory komunikuji prost\u0159ednictv\u00edm faxu. Nap\u00ed\u0161i jim po\u017eadavek a jejich odpov\u011b\u010f si pak p\u0159e\u010dtu pod zv\u011bt\u0161ovac\u00edm za\u0159\u00edzen\u00edm,“ vysv\u011btlila pomoc\u00ed tlumo\u010dnice do znakov\u00e9 \u0159e\u010di jedna z klientek linky, kter\u00e1 si ji\u017e sv\u016fj \u017eivot bez t\u00e9to slu\u017eby neum\u00ed p\u0159edstavit.<\/p>\n

Linka je v provozu 24 hodin denn\u011b, sedm dn\u00ed v t\u00fddnu, st\u0159\u00edd\u00e1 se na n\u00ed 13 oper\u00e1tor\u016f. Vyu\u017e\u00edvat ji mohou nejen dr\u017eitel\u00e9 pr\u016fkazu ZTP, ale i ti, kdo maj\u00ed potvrzen\u00ed od l\u00e9ka\u0159e ORL o nedosl\u00fdchavosti, co\u017e jsou \u010dasto senio\u0159i. K registraci je t\u0159eba zaslat kopii dokladu e-mailem \u010di faxem.<\/p>\n

Pardubick\u00fd den\u00edk
\nhttp:\/\/pardubicky.denik.cz\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Zhruba \u010dty\u0159i tis\u00edce po\u017eadavk\u016f nesly\u0161\u00edc\u00edch, ale tak\u00e9 nevidom\u00fdch z cel\u00e9 \u010cesk\u00e9 republiky vy\u0159\u00edd\u00ed ka\u017ed\u00fd m\u011bs\u00edc pardubick\u00e1 Linka pro nesly\u0161\u00edc\u00ed.<\/p>\n<\/div>","protected":false},"author":1,"featured_media":6341,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-23803","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zpravy"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/23803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23803"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/23803\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/6341"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23803"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=23803"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=23803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}