{"id":41373,"date":"2023-08-08T03:37:03","date_gmt":"2023-08-08T01:37:03","guid":{"rendered":"https:\/\/www.invarena.cz\/?p=41373"},"modified":"2023-08-08T03:37:04","modified_gmt":"2023-08-08T01:37:04","slug":"reseni-konfliktu-v-nemocnicich","status":"publish","type":"post","link":"https:\/\/www.invarena.cz\/?p=41373","title":{"rendered":"\u0158e\u0161en\u00ed konflikt\u016f v nemocnic\u00edch\u00a0\u00a0"},"content":{"rendered":"\n

Konflikty s pacienty anebo jejich bl\u00edzk\u00fdmi. Nep\u0159\u00edjemnost, s n\u00ed\u017e se z\u0159ejm\u011b setk\u00e1v\u00e1 ka\u017ed\u00e1 tuzemsk\u00e1\u00a0nemocnice<\/strong>. N\u011bkter\u00e9 kv\u016fli tomu ustavuj\u00ed sv\u00e9 vlastn\u00ed ombudsmany, nepostupuj\u00ed p\u0159itom ale jednotn\u011b. To m\u011bn\u00ed Ministerstvo\u00a0zdravotnictv\u00ed<\/strong>, kter\u00e9 zav\u00e1d\u00ed z\u00e1vazn\u00fd manu\u00e1l.<\/p>\n\n\n\n

\u010cT 1\u00a0– Ud\u00e1losti

Ombudsmanem Masarykova onkologick\u00e9ho \u00fastavu v Brn\u011b je Martin H\u00e1j\u00ed\u010dek sedm\u00fdm rokem.

Martin H\u00e1j\u00ed\u010dek, ombudsman, Masaryk\u016fv onkologick\u00fd \u00fastav, Brno
M\u00fdm \u00fakolem pak je zprost\u0159edkovat komunikaci mezi t\u011bmito pacienty a jejich bl\u00edzk\u00fdmi na jedn\u00e9 stran\u011b a zdravotn\u00edky, pota\u017emo\u00a0nemocnic\u00ed<\/strong>, na stran\u011b druh\u00e9.

Pavla Kub\u00e1lkov\u00e1, redaktorka \u010cT
Od roku 2016 u\u017e \u0159e\u0161il vy\u0161\u0161\u00ed des\u00edtky p\u0159\u00edpad\u016f. N\u011bkdy je pot\u0159eba media\u010dn\u00ed jedn\u00e1n\u00ed, jindy sta\u010d\u00ed pouze vysv\u011btlen\u00ed probl\u00e9m\u016f. Druhy st\u00ed\u017enost\u00ed jsou r\u016fzn\u00e9.

Martin H\u00e1j\u00ed\u010dek, ombudsman, Masaryk\u016fv onkologick\u00fd \u00fastav, Brno
Jednou z posledn\u00edch situac\u00ed, kterou jsem \u0159e\u0161il, byla nespokojenost pacientky s d\u00e9lkou \u010dek\u00e1n\u00ed v \u010dek\u00e1rn\u011b. Zd\u00e1lo se j\u00ed, \u017ee ostatn\u00ed p\u0159edb\u00edhaj\u00ed, \u017ee d\u00e1v\u00e1me p\u0159ednost jin\u00fdm pacient\u016fm.

Pavla Kub\u00e1lkov\u00e1, redaktorka \u010cT
St\u00ed\u017enost \u0159e\u0161il na m\u00edst\u011b, vysv\u011btlil, co a pro\u010d se za dve\u0159mi ordinace d\u011bje, pacientka situaci pochopila. Z\u0159\u00edzen\u00ed pozice ombudsmana si chv\u00e1l\u00ed i veden\u00ed\u00a0nemocnice<\/strong>. Do t\u00e9 doby st\u00ed\u017enosti a podn\u011bty museli \u0159e\u0161it vedouc\u00ed dot\u010den\u00fdch odd\u011blen\u00ed.

Marek Svoboda, \u0159editel, Masaryk\u016fv onkologick\u00fd \u00fastav, Brno
Do\u0161lo ke standardizaci \u0159e\u0161en\u00ed st\u00ed\u017enost\u00ed, do kter\u00fdch je zavzat vlastn\u011b person\u00e1l, kter\u00fd je v tomto vycvi\u010den\u00fd, tak\u017ee to prob\u00edh\u00e1 v\u00edce nestrann\u011b, nav\u00edc je edukovan\u00fd, tak\u017ee i n\u011bkter\u00e9 konflikty, kter\u00e9 t\u0159eba n\u011bkter\u00e9 st\u00ed\u017enosti mohou se sebou n\u00e9st, um\u00ed tlumit.

Pavla Kub\u00e1lkov\u00e1, redaktorka \u010cT
V sou\u010dasn\u00e9 dob\u011b m\u00e1 ombudsmana zhruba t\u0159etina \u010desk\u00fdch\u00a0nemocnic<\/strong>. Jak by m\u011bly p\u0159i \u0159e\u0161en\u00ed konflikt\u016f postupovat, te\u010f sjednocuje ministersk\u00fd metodick\u00fd pokyn. Probl\u00e9my toti\u017e \u0159e\u0161ila ka\u017ed\u00e1\u00a0nemocnice<\/strong>\u00a0jinak.

\u0160\u00e1rka Liola, odd\u011blen\u00ed podpory pr\u00e1v pacient\u016f, Ministerstvo\u00a0zdravotnictv\u00ed<\/strong>
Aby poskytovatel\u00e9 upravili ten st\u00ed\u017enostn\u00ed postup tak, aby byl efektivn\u00ed, aby ji nezahlcoval, sou\u010dasn\u011b byl propacientsk\u00fd.

Pavla Kub\u00e1lkov\u00e1, redaktorka \u010cT
Ministerstvo chce, aby ombudsmana m\u011bla v\u0161echna za\u0159\u00edzen\u00ed, kter\u00e1 jsou v jeho p\u016fsobnosti. T\u011bch je na p\u011bt des\u00edtek, u ostatn\u00edch p\u0159edpokl\u00e1daj\u00ed, \u017ee se jejich pokynem budou tak\u00e9 \u0159\u00eddit. <\/p>\n\n\n\n

\u010cesk\u00e1 televize.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Konflikty s pacienty anebo jejich bl\u00edzk\u00fdmi. Nep\u0159\u00edjemnost, s n\u00ed\u017e se z\u0159ejm\u011b setk\u00e1v\u00e1 ka\u017ed\u00e1 tuzemsk\u00e1\u00a0nemocnice. N\u011bkter\u00e9 kv\u016fli tomu ustavuj\u00ed sv\u00e9 vlastn\u00ed ombudsmany, nepostupuj\u00ed p\u0159itom ale jednotn\u011b. […]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":15420,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-41373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-spolecnost"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/41373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=41373"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/41373\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/15420"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41373"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=41373"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=41373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}