Dalo by se \u0159\u00edci, \u017ee se zaveden\u00edm sKaret u\u017e se jedn\u00e1n\u00ed s \u010desk\u00fdmi bankami nevyhne opravdu nikdo. Proto jsme se pro v\u00e1s zam\u011b\u0159ili na to, co banky zdravotn\u011b posti\u017een\u00fdm nab\u00edz\u00ed, aby jste se p\u0159i nakl\u00e1d\u00e1n\u00ed se sv\u00fdmi vlastn\u00edmi pen\u011bzi setkali s co nejmen\u0161\u00edmi obt\u00ed\u017eemi. Jak se dnes p\u0159i n\u00e1v\u0161t\u011bv\u011b banky postaraj\u00ed o nevidom\u00e9ho nebo sluchov\u011b posti\u017een\u00e9ho?
\nNen\u00ed tomu tak d\u00e1vno, kdy banky zdravotn\u011b posti\u017een\u00fdm nenab\u00edzely v podstat\u011b nic. Nap\u0159\u00edklad nevidom\u00fdm lidem tak nezb\u00fdvalo nic jin\u00e9ho, ne\u017e d\u016fv\u011b\u0159ovat n\u011bkomu, kdo jim p\u0159\u00edpadn\u011b pen\u00edze z bankomatu vybral apod. Ani ne za 10 let je doba zcela jin\u00e1 a dokonce to vypad\u00e1, \u017ee jednotliv\u00e9 banky se p\u0159edh\u00e1n\u011bj\u00ed, aby lidem se specifick\u00fdmi pot\u0159ebami nab\u00eddly co nejv\u00edce.<\/p>\n
Asi nejv\u011bt\u0161\u00ed probl\u00e9m, kter\u00fd mus\u00ed lid\u00e9 se sn\u00ed\u017een\u00fdmi pohybov\u00fdmi schopnostmi \u0159e\u0161it je, zda se v\u016fbec do banky dostanou. Z vyj\u00e1d\u0159en\u00ed tiskov\u00fdch mluv\u010d\u00ed nejv\u011bt\u0161\u00edch \u010desk\u00fdch bank vypl\u00fdv\u00e1, \u017ee na bezbari\u00e9rovosti jim velice z\u00e1le\u017e\u00ed.<\/p>\n
„V posledn\u00edch dvou letech pro\u0161la Raiffeisenbank v\u00fdraznou expanz\u00ed pobo\u010dkov\u00e9 s\u00edt\u011b, kdy se pobo\u010dkov\u00e1 s\u00ed\u0165 prakticky zdvojn\u00e1sobila. V\u0161echny nov\u011b budovan\u00e9 pobo\u010dky i rekonstruovan\u00e9 pobo\u010dky maj\u00ed bezbari\u00e9rov\u00fd p\u0159\u00edstup, v tuto chv\u00edli je tak drtiv\u00e1 v\u011bt\u0161ina pobo\u010dek banky bezbari\u00e9rov\u00e1, n\u011bkolik zb\u00fdvaj\u00edc\u00edch m\u00edst budeme rekonstruovat. Na ka\u017ed\u00e9 pobo\u010dce je nav\u00edc recep\u010dn\u00ed, kter\u00e1 osob\u00e1m se zdravotn\u00edm posti\u017een\u00edm pom\u016f\u017ee dostat se do budovy a zorientovat se na pobo\u010dce,“ uv\u00e1d\u00ed Tom\u00e1\u0161 Kofro\u0148, mluv\u010d\u00ed Raiffeisenbank.<\/p>\n
Obdobn\u011b je na tom i \u010cesk\u00e1 spo\u0159itelna. Banka, kter\u00e1 te\u010f asi zaj\u00edm\u00e1 ka\u017ed\u00e9ho zdravotn\u011b posti\u017een\u00e9ho Nejv\u00edce. Na 366 pobo\u010dk\u00e1ch lid\u00e9 najdou bezbari\u00e9rov\u00fd p\u0159\u00edstup v\u010detn\u011b sn\u00ed\u017een\u00fdch bankomat\u016f pro voz\u00ed\u010dk\u00e1\u0159e a individu\u00e1ln\u00edch zvonk\u016f.<\/p>\n
Lid\u00e9, kte\u0159\u00ed si pot\u0159ebuj\u00ed pobo\u010dku s bezbari\u00e9rov\u00fdm p\u0159\u00edstupem vyhledat, maj\u00ed zpravidla mo\u017enost na webov\u00fdch str\u00e1nk\u00e1ch sv\u00e9 banky, kde takov\u00e1 pobo\u010dka b\u00fdv\u00e1 ozna\u010dena.<\/p>\n
Kdy\u017e v roce 2005 p\u0159i\u0161la \u010cesk\u00e1 spo\u0159itelna s prvn\u00edm bankomatem, kter\u00fd byl vybaven\u00fd mluv\u00edc\u00ed aplikac\u00ed pro nevidom\u00e9, byla to velk\u00e1 sl\u00e1va. Od t\u00e9 doby \u010cS s\u00ed\u0165 s takto upraven\u00fdmi bankomaty moc neroz\u0161\u00ed\u0159ila. Moment\u00e1ln\u011b jich nab\u00edz\u00ed 102, p\u0159itom po cel\u00e9 republice m\u00e1 nejv\u011bt\u0161\u00ed po\u010det bankomat\u016f, v\u00edce ne\u017e 1400.<\/p>\n
O pozn\u00e1n\u00ed l\u00e9pe je na tom \u010cSOB. „Od roku 2010 vybavujeme vybran\u00e9 bankomaty hlasovou aplikac\u00ed pro nevidom\u00e9. Nyn\u00ed je po cel\u00e9 \u010cesk\u00e9 republice k dispozici 544 bankomat\u016f, kter\u00e9 je\u0161t\u011b v\u00edce zp\u0159\u00edstup\u0148uj\u00ed finan\u010dn\u00ed produkty klient\u016fm se zrakov\u00fdm posti\u017een\u00edm. K bankomatu se lze \u201ep\u0159ipojit“ prost\u0159ednictv\u00edm b\u011b\u017en\u00fdch sluch\u00e1tek, a od t\u00e9 chv\u00edle ovl\u00e1dat jednotliv\u00e9 aplikace podle hlasov\u00fdch povel\u016f ve sluch\u00e1tk\u00e1ch, a to t\u00e9m\u011b\u0159 v\u00fdhradn\u011b funk\u010dn\u00edmi nebo numerick\u00fdmi kl\u00e1vesami na kl\u00e1vesnici. Pr\u016fb\u011bh jednotliv\u00fdch krok\u016f nen\u00ed z bezpe\u010dnostn\u00edch d\u016fvod\u016f na monitoru bankomatu zobrazov\u00e1n,“ vysv\u011btluje mluv\u010d\u00ed \u010cSOB, Jan Solni\u010dka.<\/p>\n
A dod\u00e1v\u00e1, \u017ee nevidom\u00fdm toho mohou nab\u00eddnout je\u0161t\u011b v\u00edce. Nap\u0159\u00edklad od roku 2007 bezplatn\u011b zas\u00edlaj\u00ed v\u00fdpisy v braillov\u011b p\u00edsmu, nebo vybavuj\u00ed pobo\u010dky zvukov\u00fdmi maj\u00e1\u010dky, kter\u00e9 pom\u00e1haj\u00ed nevidom\u00fdm p\u0159i orientaci.<\/p>\n
Bohu\u017eel jin\u00e1 banka u n\u00e1s ozvu\u010den\u00e9 bankomaty nem\u00e1, proto maj\u00ed nevidom\u00ed pom\u011brn\u011b omezen\u00fd v\u00fdb\u011br, pokud cht\u011bj\u00ed sami vyb\u00edrat pen\u00edze z bankomatu.<\/p>\n
Nesly\u0161\u00edc\u00ed \u010di nedosl\u00fdchav\u00ed lid\u00e9 si od leto\u0161n\u00edho roku mohou b\u00fdt jist\u00ed, \u017ee se dov\u00ed v\u0161e, co jim klientsk\u00fd pracovn\u00edk v bance \u0159\u00edk\u00e1. M\u016f\u017ee za to unik\u00e1tn\u00ed projekt Era eScribe. Jedn\u00e1 se o speci\u00e1ln\u00ed simult\u00e1nn\u00ed p\u0159epis odpov\u011bd\u00ed pracovn\u00edka banky. Projekt se za\u010dal testovat v \u010dervenci a v sou\u010dasn\u00e9 dob\u011b se takto lid\u00e9 dorozum\u00ed ji\u017e ve t\u0159iceti \u0161esti Era finan\u010dn\u00edch centrech.<\/p>\n
Jen \u010cesk\u00e1 spo\u0159itelna se tak\u00e9 vydala podobn\u00fdm sm\u011brem. „25 na\u0161ich nejv\u011bt\u0161\u00edch pobo\u010dek je vybaveno tzv. \u201einduk\u010dn\u00ed smy\u010dkou\u201c, tj. pom\u016fckou usnad\u0148uj\u00edc\u00ed sluchov\u011b posti\u017een\u00fdm komunikaci s bankovn\u00edm poradcem (za\u0159\u00edzen\u00ed pro zes\u00edlen\u00ed zvuku). Sluchov\u011b posti\u017een\u00ed klienti maj\u00ed tak\u00e9 samostatn\u00e9 tla\u010d\u00edtko na vyvol\u00e1vac\u00edm syst\u00e9mu. N\u011bkter\u00e1 na\u0161e pracovi\u0161t\u011b jsou tak\u00e9 ozna\u010dena samolepkou s obr\u00e1zkem ucha s naslouch\u00e1tkem (dve\u0159e do pobo\u010dky, dan\u00e1 p\u0159ep\u00e1\u017eka),“ uv\u00e1d\u00ed Jan Holinka, mluv\u010d\u00ed \u010cesk\u00e9 spo\u0159itelny.<\/p>\n
Ostatn\u00ed banky sluchov\u011b posti\u017een\u00fdm nic takov\u00e9ho neposkytuj\u00ed. Av\u0161ak nap\u0159\u00edklad v Raiffeisenbank lze podle tiskov\u00e9ho mluv\u010d\u00edho Tom\u00e1\u0161e Kofron\u011b v\u0161e prov\u00e1d\u011bt pomoc\u00ed jejich internetov\u00e9ho bankovnictv\u00ed, co\u017e je pro nesly\u0161\u00edc\u00ed jist\u011b p\u0159\u00edjemn\u00e9.<\/p>\n
Obeslaly jsme pro v\u00e1s s dotazy nejv\u011bt\u0161\u00ed \u010desk\u00e9 banky. Nutno v\u0161ak \u0159\u00edci, \u017ee n\u011bco v\u00edce ne\u017e dne\u0161n\u00ed standard mohou handicapovan\u00fdm nab\u00eddnout jen v \u010cesk\u00e9 spo\u0159iteln\u011b a \u010cSOB, asi i proto se ka\u017ed\u00fd rok perou o titul banka bez bari\u00e9r. V ka\u017ed\u00e9 bance je v\u0161ak vid\u011bt, \u017ee handicapovan\u00ed, jako jejich potenci\u00e1ln\u00ed z\u00e1kazn\u00edci, maj\u00ed dve\u0159e otev\u0159en\u00e9.<\/p>\n
Jak\u00e9 m\u00e1te zku\u0161enosti s bankami vy? Vyu\u017e\u00edv\u00e1te n\u011bkterou ze slu\u017eeb uveden\u00fdch v \u010dl\u00e1nku a s jak\u00fdmi pocity?<\/p>\n
Ji\u0159\u00ed Marek
\ninvArena<\/p>\n","protected":false},"excerpt":{"rendered":"
Dalo by se \u0159\u00edci, \u017ee se zaveden\u00edm sKaret u\u017e se jedn\u00e1n\u00ed s \u010desk\u00fdmi bankami nevyhne opravdu nikdo. Proto jsme se pro v\u00e1s zam\u011b\u0159ili na to, […]<\/a><\/p>\n<\/div>","protected":false},"author":3,"featured_media":513,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,9],"tags":[],"class_list":["post-508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nezarazene","category-zpravy"],"_links":{"self":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=508"}],"version-history":[{"count":0,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/posts\/508\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=\/wp\/v2\/media\/513"}],"wp:attachment":[{"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.invarena.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}